8×8, Inc. (NYSE: EGHT), an integrated cloud communications platform, has announced the Kansas City Royals Major League Baseball (MLB) team deployed the 8×8 Open Communications Platform™ to allow employees and contact center agents to operate from anywhere and continue working productively even as the start of the season was delayed almost four months, the company said.
As part of its digital transformation initiative, the Kansas City Royals replaced legacy, on-premises communications and contact center systems with 8×8´s cloud enterprise communications platform in order to improve employee, partner, and customer experience. Working closely with technology partner System Target and 8×8, the Royals originally scheduled to go live on 8×8 X Series, an integrated cloud voice, team chat, video meetings and contact center solution, in March before the official start of the MLB season.
The Royals deployed more than 500 points of communications across the organization providing the location-independent workforce with a single phone number and team chat and video conferencing capabilities that are accessible anywhere on any device. In addition, the organization implemented a complete 8×8 Contact Center solution to provide a solid foundation that could be extended over time to deliver an exceptional, multichannel fan experience.
The sales and customer service teams quickly embraced 8×8´s collaborative contact center capabilities while working remotely, using daily standup video meetings and lively group chat rooms to boost morale and continue to develop a motivated work culture in inventive ways extending far beyond normal on-site activities.
The 8×8 Open Communications Platform is the industry´s most complete portfolio of operate-from-anywhere enterprise communications. It uniquely brings together the essential digital workplace elements required, combining voice, team chat, meetings, and contact center solutions fueled by shared intelligent communications services like AI-driven expert routing and predictive analytics.
8×8 is transforming the future of business communications as a Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. For additional information, visit www.8×8.com,