GenBand´s Communications Platform as a Service (cPaaS) Kandy.io´s Visual Attendant for Enterprises and Carriers has been named a 2016 WebRTC Product of The Year Award Winner by TMCNet, the company said.
Kandy Visual Attendant – Get Calls from your Website
Visual Attendant is designed to help both carriers and enterprises grow their market. Communications service providers can digitally enable their business customers and replace declining toll-free revenues with menu-based, click-to-connect services.
By leveraging Visual Attendant´s WebRTC capabilities, enterprises can reduce the time each customer service representative spends on each call by immediately placing them in the context of the interaction.. Finally, end customers have a simpler, easier and more satisfying experience, leading to greater loyalty and less churn.
Kandy Wrappers expedite embedded communications deployment for companies of any size, helping them differentiate their product and service offerings, facilitate engagement and collaborations, and move up the value chain with minimal customization and a simple pay as you grow price model for additional risk management.
GenBand provides real-time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries.