JTB, Panasonic, Yamato Holdings Launch LUGGAGE-FREE TRAVEL for Foreign Travelers to Japan

JTB Corporation, Panasonic Corporation and Yamato Holdings Co., Ltd. have announced they have started offering “LUGGAGE-FREE TRAVEL” on August 8 outside Japan in the run-up to its service launch early next year in Japan, the companies said.

This service supporting hands-free tourism in Japan is designed to make travel in Japan easier and more enjoyable for travelers from abroad by eliminating the hassle of hauling their luggage around. The three companies work together in offering this service, as Japan expects the number of inbound tourists to reach 40 million by 2020.

The commercial launch follows a trial that took place from September 1 to October 31, 2016. Many foreign tourists take time to take bulky luggage by themselves from the airport to their accommodation, which means less time for sightseeing.

Tourists moving around with large suitcases, and luggage storage space have also created a challenge for tourist facilities and public transportation operators. With the anticipated increase of inbound tourists to Japan toward 2020, JTB, Panasonic and Yamato Holdings, Japanese companies in the field of travel-related services, electronics technologies and solutions, and door-to-door delivery services, respectively, teamed up to solve these problems.

The trial and a subsequent survey found that although there were issues with public awareness of the service, it was appreciated highly in the level of satisfaction and efficiency of procedures. The companies now offer the service after boosting its convenience and marketing efforts based on the findings.

This is a nation-wide service supporting hands-free tourism in Japan, so that when foreign visitors to Japan arrive, tour the country, and return home, they can send their large luggage to lodging facilities and airports without the need to write a shipping form in Japanese.