Jet Linx and Forbes Travel Guide (FTG) have announced a strategic partnership that will enable Jet Linx to establish and implement Forbes Travel Guide´s standards of service excellence in private aviation, the company said.
The partnership will also collaborate with FTG in the creation of customized, proprietary Jet Linx standards of service excellence.
The first phase of the partnership will entail FTG comprehensively assessing and training all client services personnel in Jet Linx 18 base terminal locations, including its National Operations Center in Omaha, Nebraska, both with regard to pre-flight and post-flight standards of service excellence.
Concurrently, FTG and Jet Linx will collaborate to create unique and proprietary standards of service excellence that encompass those of both Jet Linx and FTG. The first phase will conclude with the assessment and training of all Jet Linx flight crews to establish inflight standards of service excellence. On an ongoing basis thereafter, Jet Linx has appointed FTG to reevaluate and requalify all client services and flight personnel in its National Operations Center, as well as in each of its base terminal locations throughout the country, to ensure that each and every Jet Linx team member consistently embraces and upholds FTG´s standards of service excellence.