Alaska Airlines has ranked highest in airline customer satisfaction among traditional carriers for the ninth consecutive year in the J.D. Power 2016 North America Airline Satisfaction study, the company said.
The organization said travelers ranked the Alaska Airlines mileage plan highest in overall customer satisfaction for the third consecutive year in its airline loyalty/rewards program satisfaction report.
The study, based on more than 10,000 responses, measures satisfaction of business and leisure travelers who flew a major North America carrier between March 2015 and March 2016.
Alaska Airlines, a subsidiary of Alaska Air Group (NYSE: ALK), together with its partner regional airlines, serves more than 100 cities through a network in the United States, Canada, Costa Rica and Mexico.