Itiviti appoints head of customer success, strengthening customer focus

Itiviti, a technology and service provider to financial institutions worldwide, has announced the appointment of Gavin Welsh as EVP, Head of Customer Success, Itiviti Group, the company said.

Gavin brings more than 25 years´ experience of Fintech customer support and relations to Itiviti, most recently as Global Head of Client Coverage at TradingScreen. Reporting to CEO Rob Mackay, Gavin will define and drive Itiviti´s customer strategy.

The Head of Customer Success is a new global role within Itiviti Group, established to reflect and further enhance the company´s strong focus on its customers. In this position, Gavin Welsh will oversee customer relations as well as the company´s support offerings.

Itiviti enables financial institutions worldwide to transform their trading and capture tomorrow. With innovative technology, deep expertise and a dedication to service, we help customers seize market opportunities and guide them through regulatory change. For more information, visit