IR, the global provider of experience management solutions for unified communications (UC) and contact centers, has announced that SOFTEL Communications, a Service Provider for UC and contact centers, has chosen IR Prognosis for UC to enhance its managed service offerings for Microsoft customers, maximizing their end user experience and customer satisfaction across on-premises and cloud environments for Skype for Business and Microsoft Teams, the company said.
As adoption of Microsoft´s intelligent communications solutions grows across organizations, there´s been a demand from SOFTEL Communications´ telecommunications service provider (TSP) customers to make sure that implementations are seamless, ensuring that any potential issues are minimized so that they can give their own customers an end user experience that meets or exceeds their strict Service Level Agreements (SLA).
IR Prognosis for UC helps organizations deliver, manage, and troubleshoot Microsoft Skype for Business and Teams to achieve customer satisfaction and user adoption. It gives organizations deep visibility into their UC environment and infrastructure to proactively monitor overall UC solution performance and rapidly identify and resolve voice and video quality or capacity problems, before they get out of control and affect user experience broadly. IR Prognosis is certified by Microsoft in the Microsoft FastTrack Voice Deployment Guidelines.
IR is the corporate brand name of Integrated Research Limited (ASX:IRI), the global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries–including some of the world´s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.
SOFTEL Communications is a Microsoft Gold Partner – and a Contact Center and Unified Communications Service Integrator.