IR delivers mission-critical UC and collaboration performance management

IR, the global provider of experience management solutions for unified communications (UC) and contact centers, has announced that IR Prognosis for UC now features enhancements that will better help Service Providers deliver greater service assurance, the company said.

These new features include network assessment and testing for private cloud UCaaS offerings like Cisco HCS, streamlined multi-tenancy management and security administration, and improved proactive management of customer SLAs and proof of performance.

Organizations demand that Service Providers ensure a great UC user experience while managing a myriad of UC environments. Service Providers rely on Prognosis for UC to help them meet competitive pressures, and proactively exceed customer expectations while maximizing business results and ROI through operational efficiencies. Recent enhancements to Prognosis for UC now help further ensure that SLAs are met across voice and video collaboration in multi-vendor solutions for Cisco, Microsoft, and Avaya platforms.

IR is the corporate brand name of Integrated Research Limited (ASX:IRI), the global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries–including some of the world´s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit