iQor, a global managed services provider embedded in the flow between product, people and services, has announced it is relocating its Houston contact center to a newly renovated, expanded facility located just five blocks away from its current downtown location, the company said.
iQor has had a strong presence in Houston for nearly 20 years. The Houston facility is home to 600 contact center agents who focus on customer care for major telecom and utility organizations. iQor´s vice president of operations for the site, CJ Johnson, says the goal has been to find an opportune location in Houston that could accommodate future growth, while ensuring the relocation would have a minimal impact on the company´s clients and employees.
The renovated space will be outfitted with new furniture, equipment, and a modern and more efficient contact center floor plan. The new facility will have 11,000 more square feet than the previous location, which can be used for further expansion. The new site address is 2100 Travis Street, Houston, Texas. The move is scheduled to be complete by mid-May 2018.
With 45,000 employees in 18 countries, iQor is the only global managed services provider embedded in the flow between product, people, and services, from point of customer acquisition to sustainable recycling.