iQor, a global managed services provider embedded in the flow between product, people and services, has announced plans to extend the scope of its aftermarket product service solutions offering in Memphis, Tennessee to include a new customer service support center, the company said.
The newly integrated services hub is a physical manifestation of the unique 360-degree integrated service offering iQor provides to technology brands. To support this expansion, iQor is creating about 100 new jobs at its facility in Memphis, including customer service agent, supervisor, and trainer positions.
iQor Memphis´ expanded facility brings together technology experts who are providing advanced product service support with customer service professionals. Coupled together with data and analytics, this 360-degree model enables iQor to inform its customers as to how, where, when and why products are being returned, as well as how to improve the lifecycle of products and look ahead into a better experience for the customer. The integrated model should also positively impact client margins as they begin to leverage these powerful analytics to enhance current product portfolios and make more well-informed decisions around future investments.
iQor is the only global managed services provider embedded in the flow between product, people, and services, from point of customer acquisition to sustainable recycling.