iQor, the only global managed services provider embedded in the flow between product, people and services, has announced the official opening of its customer service support center in Memphis, Tenn., making its Memphis facility the first US integrated hub for customer and technical support services, the company said.
The opening is marked by a ribbon-cutting ceremony and series of speakers, which will take place on-premise today at 10:00 am CT.
The newly integrated services hub introduces a unique 360-degree service offering, combining repair technicians who are providing advanced product support with customer service professionals to provide technology brands with a highly cohesive and streamlined full-spectrum support solution.
iQor´s Memphis 570,000-square-foot facility provides post-sale product support services to technology, IoT, connected home, and telecom brands. Services range from providing failure analysis testing to repair and refurbishment, supply chain management and sustainable recycling services.
This is iQor´s second integrated services contact center to date–the company also has an integrated hub at its Central European product support facility in Bydgoszcz, Poland, about three hours from Warsaw.
iQor is the only global managed services provider embedded in the flow between product, people, and services, from point of customer acquisition to sustainable recycling. For more information, visit www.iqor.com.