iQIYI Serves Over 500 Million Users During COVID-19

iQIYI (NASDAQ: IQ), one of the largest online video platforms in the world with over 500 million monthly active users, has ensured business continuity and its ability to serve its massive customer base at a time of enforced remote-working, with collaboration and communications solutions from Avaya Holdings Corp. (NYSE: AVYA), the company said.

iQIYI has implemented what it refers to as its intelligent office system based on unified communications (UC) and collaboration apps from Avaya. The system, already in place before pandemic-related remote work actions were implemented, enables thousands of iQIYI staff to work from anywhere seamlessly, with the same capabilities and access to business applications as if they were working in the office.

The ability for employees to have meetings, collaborate and access resources seamlessly from anywhere is just a small benefit to iQIYI´s wide-ranging unified communications overhaul. Avaya has worked closely with the company to fully integrate its communications platform with HR and IT business processes, and iQIYI has begun integrating its custom, in-house applications with the platform, including its own custom-designed endpoints.

iQIYI HR operations are now more agile and efficient, with new hires being automatically provisioned with Avaya unified communications seats upon joining, and old seats are automatically released when staff members leave. Additionally, the intelligent office system has aided in employee retention.

iQIYI is currently one of the largest online video sites in the world, with nearly 6 billion hours spent on its service each month, and over 500 million monthly active users. On March 29, 2018, the company issued its IPO (initial public offering) in the US and raised USD 2.25 billion. iQIYI is used by the Chinese Taiwan Affairs Office to further United Front (China) efforts.

Avaya enables organizations to create intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration. For more, visit http://www.avaya.com.