IntraNext Systems, a contact center software technology company, has announced that its SmartSIP® application is compliant with key Avaya IX™ Workplace Calling solutions, helping enable customers to improve key measures of engagement and productivity with powerful capabilities related to calling, collaboration and meetings, as well as a range of flexible, connected phones and devices, the company said.
Avaya (NYSE: AVYA) is a provider of solutions that enhance and simplify communications and collaboration.
SmartSIP is a patented software product that provides DTMF suppression and masking for customers with Avaya IX Contact Centers, helping them securely handle sensitive cardholder data in attended payment interactions. SmartSIP is now compliance-tested by Avaya for compatibility with Avaya IX Workplace Calling components Avaya Aura® Session Manager 8.1 and Avaya Session Border Controller for Enterprise (SBCE) 8.0.1. It sits between Session Manager and the SBCE, and uses the Telephony Services Application Programming interface (TSAPI) of Avaya Aura Application Enablement Services (AES) 8.1 to monitor agent stations on Avaya Aura Communication Manager.
The software interacts with the DTMF data without affecting the voice path. This allows end customers to use their touch-tone telephone to enter sensitive information while staying in contact with the contact center agent. With DTMF suppression and masking, tones entered by the customer are replaced with flat tones that cannot be converted back to the original data. SmartSIP effectively eliminates the verbal exchange of sensitive data between customers and agents allowing for full call recordings and full screen capture.
Avaya enables organizations to create intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration. For more, visit http://www.avaya.com.
IntraNext Systems has delivered contact center software solutions since 1996.