IntraNext Systems has announced that its Event Intelligenceâ¢ Computer Telephony Integration (CTI) software platform has completed Avaya compliance and compatibility testing and is rated compliant with Avaya AuraÂ® Communication Manager 7.1 and Avaya Aura Application Enablement Services 7.1, the company said.
The Event Intelligence software solution joins IntraNext´s iGuardâ¢ DTMF data capture solution which received its compliance and compatibility rating with Avaya Aura 7.1 in 2016. iGuard allows customers to enter Personally Identifiable Information on their telephone keypad effectively eliminating the verbal exchange of sensitive data during live agent interactions. iGuard helps contact centers with data security and PCI DSS compliance.
IntraNext Systems has developed contact center solutions for over 20 years. IntraNext´s product portfolio consists of Event Intelligenceâ¢, an industry Computer Telephony Integration (CTI) solution, and iGuardâ¢, a DTMF data capture solution for live agent interactions.