Interactive Intelligence customer engagement cloud solution achieves HIPAA compliance

PureCloud Engage by Interactive Intelligence Group Inc. (Nasdaq: ININ) has achieved compliance with the US Health Insurance Portability and Accountability Act (HIPAA), the company said.

PureCloud Engage is an omnichannel customer engagement cloud solution based on microservice architecture running atop the Amazon Web Services Cloud. It gives healthcare organizations of all sizes fast deployment, easy management, maximum security and continuous delivery of the most innovative customer engagement, communications and collaboration applications. Combined with month-to-month, pay-as-you-go subscription terms, healthcare organizations get a high-value, low-risk cloud solution.

Interactive Intelligence engaged leading IT security firm, Rook Security, to perform an independent evaluation to validate its compliance. In its report, Rook concluded that PureCloud Engage handles electronic Protected Health Information (ePHI) in accordance with the federal HIPAA regulatory guidelines, encrypting all ePHI´s in transit and at rest.

As an added security measure for healthcare organizations considered Covered Entities (CEs) under HIPAA regulations, Interactive Intelligence will also execute Business Associate Agreements (BAAs) for customers that may require this level of contract. In addition, Interactive Intelligence is pursuing BAAs with all of its cloud solution partners handling customers´ ePHI´s.

Interactive Intelligence Group provides cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs.