Intelenet Global Services has introduced its automated tool iCAN, designed to help the airline industry reduce costs associated with flight cancelations & delays, while improving the customer experience during these events, the company said.
A large expense for many airlines is the processing of claims to passengers who are impacted by flight disruptions. The time and effort expended by airline employees to manually process canceled or delayed flights can be significant.
With iCAN, airlines can automatically assess the type, impact and duration of each flight disruption, reducing processing time by 50%. The tool also analyzes flight disruption and classification of claims in different categories, which cuts down on the time it takes to investigate and calculate payments by nearly 60%.
Intelenet is a global business process outsourcing company and provider of services and solutions designed to drive more profitability and productivity for the travel industry, including online travel agencies.
Backed by The Blackstone Group, Intelenet is a 55,000 person organization spread across 66 global delivery centers in the USA, UK, India, Poland, and Philippines. The company provides solutions supporting customers across travel and hospitality, banking and financial institutions, healthcare, telecom, retail, manufacturing, and information technology verticals.