InMoment announced the seamless addition of advanced mobile voice and image curation and analysis capabilities to its growing suite of interactive feedback modalities, which also include video, the pioneering AI-powered conversation engine Active Listeningâ¢, as well as traditional mobile app, voice and web, the company said.
Multimedia feedback gives brands the flexibility to meet customers on their terms and delivers value on many levels:
Richer data: InMoment multimedia feedback tools increase both the amount and detail of customer feedback by an average of 70 percent, creating a much richer data set.
Internal engagement and efficacy: The biggest challenge to the success of most CX initiatives is internal engagement and buy-in. Enriching metrics like NPS, OSAT and CES with video, images and voice directly from customers transform numbers into powerful stories that motivate, inspire and drive action.
A better customer experience: Engaging customers on their terms and mediums isn´t just a nice thing to do, it´s essential. Feedback can and should be an opportunity to enrich, not alienate.
InMomentâ¢ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment´s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), and Employee Engagement solutions. For more information, visit http://www.inmoment.com/.