InMoment transforms surveys into intelligent conversations

InMoment announced the seamless addition of advanced mobile voice and image curation and analysis capabilities to its growing suite of interactive feedback modalities, which also include video, the pioneering AI-powered conversation engine Active Listeningâ„¢, as well as traditional mobile app, voice and web, the company said.

Multimedia feedback gives brands the flexibility to meet customers on their terms and delivers value on many levels:

Richer data: InMoment multimedia feedback tools increase both the amount and detail of customer feedback by an average of 70 percent, creating a much richer data set.

Internal engagement and efficacy: The biggest challenge to the success of most CX initiatives is internal engagement and buy-in. Enriching metrics like NPS, OSAT and CES with video, images and voice directly from customers transform numbers into powerful stories that motivate, inspire and drive action.

A better customer experience: Engaging customers on their terms and mediums isn´t just a nice thing to do, it´s essential. Feedback can and should be an opportunity to enrich, not alienate.

InMomentâ„¢ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment´s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), and Employee Engagement solutions. For more information, visit