inContact releases new Agent for Salesforce

Workforce optimization tools provider inContact, Inc. (NASDAQ: SAAS) has released a new version of its inContact Agent for Salesforce on the Salesforce AppExchange, the company said.

The inContact Agent for Salesforce, one of the most popular paid apps of the more than 3,000 partner applications on the Salesforce AppExchange, empowers agents to personalize customer interactions, regardless of channel, using an interface that easily integrates with Salesforce.

Contact center controls, contact and customer information are displayed on a single, unified screen on the agent´s desktop while inContact intelligent omnichannel routing ensures that each customer interaction is handled by the best qualified agent.

inContact provides cloud contact center software. It supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.