Vodafone New Zealand, a telecommunications services provider, and IBM (NYSE: IBM) have announced a partnership to deliver the Digital Vodafone 2021 program in New Zealand, the company said.
The vision for Digital Vodafone 2021 is to create the most engaging digital customer experience by adopting agile as a way of working, embracing new technologies and simplifying business models. The program is supported by IBM iX, one of the world´s largest digital agencies and global business design partners.
Vodafone is using IBM´s Enterprise Design Thinking approach to ensure the company remains customer-driven and focused on the right goals. In addition, Vodafone is employing agile methodologies to empower cross-functional teams to be creative, flexible and design the best possible solution for the customer.
The measures of success for Digital Vodafone 2021 will include increased customer satisfaction, revenue growth from new businesses and channels, as well as efficiencies from automation. The new ways of working will mean a more empowered workforce, greater employee satisfaction, and increased business agility through simplification and digital maturity. The biggest advantage is in building a learning organisation that´s equipped to lead through the next wave of industry disruption.
Vodafone is a full service telecommunications company, with mobile and fixed networks helping customers across the country to do their thing better. For more information, visit: http://www.vodafone.co.nz.