IBM (NYSE: IBM) has been recognized in the “As-a-Service Winner´s circle” of the “HfS Research 2017 Design Thinking in the As-A-Service Economy” for the second consecutive year by HfS Research, the company said.
IBM was recognized for its leadership in using Design Thinking in collaborative engagements with clients to drive business outcomes. The HfS report also merits IBM for making recognizable investments in future capabilities in talent and technology to increase the value of Design Thinking methods across the industry.
HfS issues the Design Thinking Blueprint Report to explore the implementation and impact of Design Thinking by service providers across key areas including leadership, methodology, investment plans, corporate culture, and in-house talent. HfS evaluated 11 service providers to explore the integration of Design Thinking into business operations and the benefits that have been achieved for enterprise clients and service providers.
HfS first examined how service providers were adopting Design Thinking for innovation in this industry in 2016. The goal of the report this year was to assess the progress made on the real uses cases, concepts, and adoption into the culture of Design Thinking among top-tier service providers. The HfS 2017 report was based on data collected in the fourth quarter of 2016 and first quarter of 2017, from buyers, service providers and advisors in the outsourcing services industry.