ibex launches Customer Lifecycle Experience Suite



Customer engagement company ibex has announced its new Customer Lifecycle Experience (CLX) suite, an integrated end-to-end people and technology platform dedicated to solving customer acquisition, engagement, expansion, and experience challenges faced by brands worldwide, the company said.

To launch the CLX suite, ibex has integrated two of its sister companies into the existing ibex business, now known as ibex Interactive. The two sister companies are Digital Globe Services (DGS), now known as ibex Digital, offering advanced digital and performance marketing solutions, and iSKY, now known as ibex CX, offering customer experience management (CEM) technology capabilities.

As a result, ibex has extended its traditional outsourced contact center capabilities into a unified CLX offering, helping major brands acquire, engage, and retain customers all while using a single streamlined and integrated vendor.

ibex is an end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex helps brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.