ibex exceeds 4,500 employees in Jamaica

ibex, a provider of contact center services and other business process outsourcing (BPO) solutions, held a grand opening event and ribbon cutting with the theme “Exceeding the Vision” for a new center located in New Kingston on September 4, 2019, the company said.

The new ibex location occupies three floors in the Courtleigh Building and employees 700 people.

The company celebrated with a ribbon cutting ceremony attended by Audley Shaw, Honorable Minister of Commerce, Industry, Agriculture and Fisheries, executives from JAMPRO and other business leaders from the community. The new center is in the heart of the New Kingston business district.

ibex is an end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex helps brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex has delivery locations across 29 sites in seven countries and maintains a network of over 19,000 employees. With its CLX platform, the company´s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add USD 2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.