Hybrid WFO solution supports legacy telephony platforms

NICE inContact, a NICE (Nasdaq: NICE) business, has announced availability of the NICE inContact CXone Workforce Optimization (WFO) Pro suite for contact centers on traditional on-premises telephony platforms, the company said.

Now organizations can take their first step to the cloud while integrating with their current investments across over 40 PBXs and ACD recording configurations on platforms. CXone WFO Pro is part of the award-winning CXone Cloud Customer Experience Platform that also includes Omnichannel Routing, Analytics, Automation and AI–all built on an Open Cloud Foundation.

CXone Workforce Optimization Pro unlocks the potential of your team to deliver exceptional customer experience and empowers contact center leaders to improve employee engagement and productivity.

NICE inContact is the cloud contact center software leader with the world´s No. 1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

NICE inContact is part of NICE (Nasdaq: NICE), a provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.