Hunt Regional Medical Center improves patient experience with Vocera



Vocera Communications, Inc. (NYSE:VCRA), a recognized provider of clinical communication and workflow solutions, has announced that Hunt Regional Medical Center has improved patient engagement and satisfaction by standardizing nurse leader rounding and follow-up calls with Vocera technology, the company said.

After implementing Vocera Rounds and Vocera Care Calls solutions, the 114 bed hospital reported a 13 percent increase in overall Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) rating and an eight percent increase in the “likelihood to recommend” domain.

Hunt Regional in Northeast Texas is a long-time Vocera customer, using the hands-free Vocera system in clinical workflows throughout the hospital. Because of this trusted relationship and improvements in care team communication, nurse leaders looked to the company to help strengthen patient partnerships, improve engagement, and increase care plan compliance.

In 18 months, Hunt Regional completed nearly 22,000 patient rounds and 13,000 follow-up calls using Vocera technology. More than 200,000 data points from 21,000 patients and families were captured to drive experience improvements and identify high-performing staff members.

Prior to implementing Vocera Rounds, Hunt Regional used a paper-based method to log patients´ comments during leader rounding. Now, nurses use the Vocera mobile application on iPads, which makes it much easier and quicker to address patient feedback, track potential trends, identify gaps in workflows, and report performance metrics. Because it has proven to be an effective engagement and experience tool, Hunt Regional uses Vocera Rounds to also capture employee feedback and monitor staff satisfaction.

Nurses at Hunt Regional who conduct mobile rounds also make patient follow-up calls 24-72 hours post hospitalization, creating a seamless care experience that is managed by Vocera technology. “It´s comforting for our patients to hear a familiar voice on the phone — someone who understands their entire experience, and is now checking-in on them,” said Clack.

The Vocera Care Calls solution enables these nurses to have meaningful conversations with each patient because they have access to the verbatim comments and concerns securely captured in the Vocera Rounds application. This information, in the patient´s own words, helps the caller address any potential readmission risks noted in the application, follow-up on any questions asked during the hospital stay, and close the communication loop.

Hunt Regional Medical Center, a large regional hospital based in Greenville, Texas, is part of Hunt Regional Healthcare. The medical center has been providing healthcare to the community for more than 40 years and offers an extensive list of outpatient and diagnostic services from surgery to cancer care to open imaging. For more about information about Hunt Regional Medical Center, visit www.huntregional.org.

The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera continues to offer the platform for clinical communication and workflow. Learn more at www.vocera.com, and follow @VoceraComm on Twitter.