Humane Society calls for better training of airport personnel concerning service dogs

Heroic service dog Axel was recently denied permission to accompany Captain Jason Haag as they were about to board the an American Airlines airplane for home.

Five years ago, now-retired Marines Captain Jason Haag from Fredericksburg, Virginia, was diagnosed with post-traumatic stress and traumatic brain injury after returning from two combat tours in the Middle East. In 2012, his wife urged him to reach out to K9s for Warriors, which is how he met a German shepherd named Axel.

For this lifesaving work, Axel was named the winner in the Service Dog category at the 2015 American Humane Association Hero Dog Awards on Saturday night.

Axel was denied entry on the flight, despite the air carrier´s own requirements having been followed.

American Airlines later issued an apology, and the American Humane Association is calling on them and all airlines to better train their staff to meet the needs of our nation´s brave veterans and others who require the help of a service animal.