Humach (human + machine) has brought on John Thielen as senior vice president of business development, the company said.
Prior to joining Humach, Thielen served as vice president of sales at West Corporation, a tier one BPO provider. During his tenure at West, he oversaw the efforts of the sales organization responsible for both technology and agent-based solutions across a broad array of vertical markets.
Thielen, a graduate of the University of Nebraska, previously led business development as an executive at First Data Corporation, a multibillion dollar leader in the payments industry. He resides in Omaha, Nebraska.
Humach helps its clients find more innovative ways to engage, acquire and support their customers. The Dallas, Texas-based company offers best-in-class multi-channel contact center services. Leveraging numerous patents spanning cloud-based, scalable infrastructure, Humach already provides contact center services to some of the world´s largest enterprises.