Humach, an agent and technology outsourcer, has completed the acquisition of InfinitAI, a Colorado-based provider of purpose-built artificial intelligence (AI) technology and conversational design interface for contact center agent assistance, the company said.
InfinitAI will accelerate Humach´s vision for intelligent contact centers that combine the strengths of both humans and machines to deliver exceptional customer experiences.
The acquisition follows the notable launch of Humach´s new website, which announced the next generation of AI-powered Digital Agents to their CX solution portfolio. In addition to deploying AI-powered live agent assistance and InfinitAI´s other customer-centric applications, the ability to train, tune, visualize, and validate vast quantities of conversation data with full compliance is critical to the evolution of customer service.
By combining conversational design and deep process expertise with AI and machine learning capabilities, these solutions will enable the automation of knowledge and data-driven decision-making for continuous improvements at every touchpoint in the customer journey.
Founded in 2015, with roots dating back to 1988, Humach is the agent and technology outsourcer behind a suite of cloud-based customer sales and support products that include Humach-at-Home™, AI-powered Digital Agents, top-rated omnichannel platforms, and award-winning customer experience solutions.