Due to severe weather and unsafe road conditions near the airport, United Airlines is closing its hub at Houston´s George Bush Intercontinental Airport (IAH) and suspending all operations from IAH until at least Thursday, August 31 at noon CT, the company said.
The airline is also extending its weather waiver for customers to offer additional flexibility.
United is continuing to monitor the weather and conditions in Texas, and will make updates and announcements on its Twitter handle @United and on united.com.
United is offering a travel waiver for customers ticketed on flights to, from or through impacted cities from Aug. 25 through Sept. 5, 2017. Customers may reschedule their itineraries for travel through September 20 with a one-time date or time change, and the airline will waive the change fees and any difference in fare for flights booked in the same cabin and same arrival/destination airports.
Customers may check flight status and change travel plans quickly and conveniently via the United app, and on united.com. Visit the United Hub for step-by-step information on rebooking. Customers can expect longer than usual wait times for calls made to reservations. The airline encourages customers who do not have immediate travel plans to call at a later date.
United Airlines and United Express operate approximately 4,500 flights a day to 338 airports across five continents. In 2016, United and United Express operated more than 1.6 million flights carrying more than 143 million customers.