Helpshift has integrated new capabilities available on the Salesforce AppExchange, the company said.
This integration is meant to improve the mobile user experience by enabling service agents to deliver support to app users directly from within their Salesforce Service Cloud Dashboard — In-app! When a customer contacts support from inside the Helpshift-enabled app, a Salesforce case is created that the agent responds to, creating an in-app conversation. Customers get notified via banners, notifications and badges, enabling them to continue at their pace.
Built on the Salesforce Platform, the Helpshift integration is now available on the Salesforce AppExchange.
Salesforce AppExchange is the world´s enterprise apps marketplace that empowers companies to sell, service, market and engage in entirely new ways. With 3,500 partner apps and more than 4 million customer installs, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
Helpshift bridges the disconnect between conventional customer service channels like email and phone support, and a growing consumer base that lives in a mobile-first world. As consumers do more on their mobile phones and have a strong preference for messaging as their primary mode of communication, Helpshift´s customer service platform provides instant answers and messaging right within the mobile app.