Hawaiian Airlines has announced the appointment of Jon Snook to the position of chief operations officer.
Snook, who has served as Hawaiian´s interim COO since October, oversees all flight operations, in-flight services, customer service, maintenance and engineering, and operations analytics.
Snook brings 29 years of broad commercial and operational experience leading business units in airline, cargo, trucking, tour operating and ground handling industries. Prior to joining Hawaiian, Snook ascended the ranks of American Airlines, starting on the front line as a ticket agent and most recently serving as senior vice president — customer service, where he led over 40,000 employees and directed the delivery of the airline´s end-to-end customer experience.
HawaiianÂ® has led all US carriers in on-time performance for each of the past 11 years (2004-2014) as reported by the US Department of Transportation.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA).