Gulfstream Aerospace Corp. has announced it has created a center dedicated to the resolution of aircraft-on-ground (AOG) issues, providing Gulfstream operators with an unprecedented level of integrated support and ensuring faster return to service of their grounded aircraft, the company said.
The nearly 2,400 square-foot/223 square-meter center is located in the 679,199-sf/63,100-sm Gulfstream Savannah Service Center, the world´s largest and most technically advanced maintenance facility built specifically for business jets, and is staffed by an enterprise-wide team of experts dedicated to predicting, preventing and resolving maintenance or logistics issues that would prevent an aircraft from making its next flight.
Calls or messages that come into the Technical Operations Contact Center, if designated an “AOG” condition, are routed to the center, where experienced team members have Gulfstream´s vast worldwide resources at their fingertips. These include: multiple Field and Airborne Support Teams (FAST) aircraft to deliver mission-critical parts, tools and/or technicians; more than 150 field service representatives and FAST-dedicated technicians, including 12 mobile repair teams with specially equipped vehicles; more than USD 1.6 billion in spares inventory at over 20 locations; and a network of more than 30 company-owned and authorized service centers and warranty facilities.
The center is also equipped with large monitors that provide an up-to-date visual dashboard of Gulfstream aircraft in-work worldwide and the company´s maintenance facilities and personnel, along with health updates from aircraft during flight.
Gulfstream Aerospace Corporation, a wholly owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world´s most technologically advanced business-jet aircraft. More information about General Dynamics is available at www.generaldynamics.com.