guard.me Enhances Student Experiences with Avaya Contact Center Innovation

guard.me International Insurance, an award-winning provider of international student health insurance, has partnered with Avaya Holdings Corp. (NYSE:AVYA), a provider of solutions to enhance and simplify communications and collaboration, to help enhance its contact center capabilities and mobilize its remote workforce, resulting in increased employee retention and higher satisfaction for the students that depend on this trusted provider for health services, the company said.

As the insurer of choice for private and public universities and colleges, language schools and school boards, guard.me is trusted by partner agents, organizations and educational institutions globally. guard.me needed to modernize their communication solutions with the flexibility to support their growth expectations and the evolving needs of their customers.

In recognizing the urgent need to maintain business continuity and keep its workforce safe through the current global crisis, the company also wanted to effectively implement remote-work solutions for employees. Avaya Contact Center and Avaya Subscription solutions helped to provide guard.me with advanced communications to serve its students through call, email, chat, SMS and self-service functionalities. guard.me agents can also take advantage of Avaya Contact Center co-browse features, enabling them to work with a customer on their shared screen during a call to facilitate better and more satisfying engagements.

For over 20 years, guard.me has been an innovator in the student health insurance industry by making student health and wellness its number one priority, showing that guard.me CARES. Through its mandate of Real People providing Real Solutions for Real Life, guard.me reduces the administrative burden placed on schools by providing easily accessible tools directly to students.

Avaya enables organizations to create intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration. For more, visit http://www.avaya.com.