Gryphon Networks, the industry provider of phone-based Sales Performance solutions, has been awarded TMC´s 2017 Communications Solutions Product of the Year for its breakthrough Sales Intelligence SystemTM, an advanced SaaS telephony and analytics platform for decentralized sales forces, the company said.
Gryphon´s Sales Intelligence System captures sales rep calling activity automatically from any device or location. It then transforms this data into actionable insights based on the productivity and effectiveness of agents´ phone-based interactions with customers and prospects.
Delivered as a SaaS service, the Sales Intelligence System combines carrier grade in-network activity capture with sophisticated activity and speech analytics into one cloud telephony platform built from the ground up to improve sales and outreach effectiveness. Other features include automated activity logging into CRM, consent disclosures, secure call recording and targeted speech analytics delivered in a simple, customizable dashboard, giving sales and support leaders a highly accurate, highly relevant view into team activities and outcomes by rep, team, office, region or client.
The highly patented Gryphon Sales Intelligence Platform automatically certifies, collects and analyzes call data from any device to transform phone-based activity into actionable sales intelligence that delivers significant return-on-investment from customer communications and outreach. The world´s top banks, brokerage, healthcare and insurance firms are among over 700 enterprise clients.
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by as many as 1.5 million unique visitors each month, and is the source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world´s B2B communications and technology event, as well as many other industry events.