Government of Mexico City Implements Avaya Contact Center Solutions

The Government of Mexico City and its Digital Agency for Public Innovation have implemented a Detection, Protection and Safeguard program to address COVID-19, featuring contact tracing solutions from Avaya (NYSE:AVYA) to help enable the city and its citizens to emerge from the pandemic, the company said.

The program is implemented in conjunction with Locatel, the government contact center committed to informing and guiding the citizens of Mexico City and the Metropolitan Area with timely and reliable service, 24 hours a day, 365 days a year.

Communications, collaboration and contact center solutions are key to enable global organizations to scale contact tracing capabilities rapidly and efficiently. With a population of nearly 9 million people, the government of Mexico City is trusting Avaya to address its needs.

Avaya enables organizations to create intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration. For more, visit