Google Cloud Contact Center AI Integration With Avaya's IX Contact Center Solutions Now Available

Avaya Holdings Corp. (NYSE: AVYA), a global provider of solutions to enhance and simplify communications and collaboration, has announced that key Google Cloud Contact Center (CC) AI capabilities integrated with Avaya IX Contact Center solutions are now available for global customers, the company said.

The powerful combination of Avaya AI conversation services and Google Cloud CC AI are providing a better experience for clients by seamlessly blending automated and assisted experiences throughout a customer´s interaction with the contact center.

Avaya IX Contact Center is an AI-enhanced solution including voice, email, chat and mobile communications to make customer engagement a competitive advantage that drives growth and brand preference.

Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration — in the cloud, on-premise or a hybrid of both. Visit www.avaya.com.