GO Group releases survey findings on compensation for overbooked flights

The GO Group LLC, an international ground transportation provider, has released survey findings from air travelers with views on fair compensation for giving up their seats and taking a later flight, the company said.

The survey, taken by 350 passengers, reported only 22.6% of business travelers and 15.5% of leisure travelers were unwilling to give up their seats no matter how substantial the compensation. Given the complications of air travel today, GO Group said it expected more people to say ´Thanks, but no thanks´ if asked to give up their seats.

Leisure travelers were far more willing than business travelers to accept $750 or less in compensation, with 42.25% saying that amount would be adequate. Only 27.7% of business travelers felt the same way.

At the other end of the spectrum, 14.5% of business travelers wanted at least $2,000 in compensation, while just 6.8% of leisure travelers felt entitled to that amount.

Many of the respondents noted that the level of compensation should be adjusted to reflect the degree of inconvenience that taking a later flight entailed. To do that, airlines would have to give their employees a substantial level of flexibility in determining compensation for bumped passengers.

The GO Group LLC is an airport transportation provider, offering shared rides, private vehicles, sedans, charters and tours, serving some 90 airports in North America, Mexico, the Caribbean and Europe and transporting more than 13 million passengers per year.