Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent cloud contact center, has announced that a global web conferencing and collaboration solution provider has chosen Five9 for its close collaboration and integration with Salesforce, the company said.
Previously, the global enterprise´s system did not integrate with their customer relationship management platform, Salesforce. This resulted in the enterprise´s 150 agents, who field inbound support and sales calls, to lose valuable time looking up caller info, causing a poor service experience for customers.
The enterprise chose Five9 for its deep Salesforce integration, call routing, visual IVR, chat, email, and screen pops. They also needed virtual private networks (VPNs) for multiple locations, as well as data center connectivity, quality management, and speech analytics — which Five9 delivered.
Five9 is a provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.