Syniverse, the world´s most connected company, has announced it has signed a new partner, Symphony RetailAI, to foster the usage of its Mobile Engagement suite of services to retail and consumer packaged goods (CPG) businesses worldwide, the company said.
The Syniverse platform enables businesses to engage with their customers through intelligent and customizable multi-channel messaging, being a perfect complement to Symphony RetailAI´s current offering.
Symphony RetailAI is a global provider of artificial intelligence (AI)-enabled revenue growth management solutions and customer insights for retailers and CPG manufacturers across the entire value chain. Symphony RetailAI´s AI-enabled software, coupled with the industry´s only conversational natural-language AI interface, CINDE, provides businesses with proven prescriptive and preemptive recommendations that make it easy to identify end-to-end growth opportunities, activate plans and realize measurable profit and revenue growth.
The Syniverse Mobile Engagement services allow businesses to access and utilize a toolbox of mobile channels through one solution. The service also provides enhanced mobile capabilities, such as interactive scratch cards delivered through text messages to promote customer engagement, and mobile wallet and gamification functionality to digitize loyalty rewards and promotions.
By adding the Syniverse capabilities, Symphony RetailAI can now execute the personalization recommendations such as customer offers and shopping notifications, and deliver these recommendations seamlessly, using Syniverse´s communication channels to retail customers.
Symphony RetailAI is the global provider of role-specific, AI-enabled revenue growth management solutions and customer-centric insights for retailers and CPG manufacturers across the entire value chain.
SymphonyAI is a group of companies that provide the AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions.