Genesys names Customer Innovation Award winners

Genesys® ( has announced the winners of its 11th annual Genesys Customer Innovation Awards, the company said.

Trophies were awarded during G-Force 2016, the industry´s marquee customer engagement event that explores and reveals the shift from managing customer interactions to experiences to relationships.

The Genesys Customer Innovation Awards recognize the best and brightest in eight award categories. Nominees from around the world were evaluated by an executive panel of judges for achieving exceptional customer experience across their industries and remarkable customer service innovation and transformation.

Winners were also recognized for enrollment in the Genesys Customer Advocacy Program (GCAP), an online community for customers to promote successful initiatives, gain insights into industry news and trends, and network with thought leaders and peers on best practices.

The eight winners of the 2016 Genesys Customer Innovation Awards are:

The Globetrotter — Red Hat
Best global rollout of the Genesys Customer Experience Platform
The CX Innovator — Vodafone
Best omnichannel customer success story
The CX Pioneer — Mobily
Best new customer – breaking silos with a fast deployment
The CX Mover — JM Bullion
Best cloud customer migration and/or deployment
The CX Champions — Bupa
Best CX manager and team (team award)
The CX Hero — TELUS
Celebrating call center agents of the year
The CX Ally — Itaú
Outstanding long-term partnership with Genesys
The CX Engager — Rabobank

Genesys empowers companies to create effortless omnichannel customer experiences, journeys, and relationships.