Fuze, the cloud-based communications and collaboration platform provider for the modern global enterprise, has announced it has been designated by the Technology Services Industry Association (TSIA) with Certified Support Staff Excellence Center status in recognition of the company´s superior customer service capability and completion of Level I and II recertification, the company said.
In meeting TSIA´s rigorous training and performance requirements, Fuze is the only company in the Unified Communications as a Service (UCaaS) industry to receive both certifications and this prestigious distinction. Since receiving the initial certifications and going through the recertification process, Fuze demonstrated measurable improvements to the customer support experience, improving initial response times by 62 percent and overall customer satisfaction by 55 percent.
To learn more about Fuze Worldwide Support Services, visit: www.fuze.com/worldwide-support-services.
The Technology Services Industry Association (TSIA) is the world´s organization dedicated to advancing the business of technology and services.
Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between voice, video, messaging, and content sharing. For more information, visit www.fuze.com.