Fuze, the cloud-based communications provider for the modern global enterprise, has unveiled its fully integrated contact center as a service (CCaaS) solution, embedded within the Fuze unified communications as a service (UCaaS) platform, the company said.
The combined experience reduces the friction of switching between UCaaS and CCaaS applications for contact center agents and supervisors as they service customers, while also collaborating cross functionally within their organization.
The integrated Fuze experience also allows supervisors to function as part of the whole team, increasing ease of administration, support and communication, while allowing leaders to identify trends and determine how they are impacting performance. Additionally, Fuze offers new mobile functionality for agents, including remote access to queue information, as well as the ability to sign-in, sign-out, and pause participation in their queues, enabling streamlined agent connectivity for customer support on the go.
Fuze is a global cloud communications provider for the enterprise. Its intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. For more information, visit fuze.com.