Fuze enhances connectivity with inContact

Fuze, a provider of cloud-based communications solutions for the modern global enterprise, has announced a series of new product integrations with inContact Customer Interaction Cloud, which improve the user experience for global contact centers, the company said.

The integrations are available for both new and current customers, and are designed to reduce complexity, enhance caller experience, and provide the highest quality of connectivity for agents.

The inContact partnership is an important component within Fuze´s strategy to power every business conversation in the modern enterprise and these enhancements enable industry-leading end-to-end cloud-based communications, including contact centers. By leveraging Fuze´s world-class global network, and inContact´s best-of-breed contact center technology, Fuze and inContact are providing the right solutions for customers around the globe.

Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing, and always-on collaboration. Formerly ThinkingPhones, Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device. Headquartered in Cambridge, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Madrid, Copenhagen, and Sydney.