Friendly Technologies has launched a new version of its TR-069 Device Management Suite that includes a new module for Automatic Problem Resolution, which provides additional capabilities designed to reduce the number of problems encountered by subscribers, cut call center costs, and improve customer satisfaction, the company said.
Friendly´s new Automatic Problem Resolution module shortens the average duration of support calls by proactively identifying and resolving CPE problems – and automatically diagnosing issues that arise in the subscriber´s environment.
Once a problem is identified, the Automatic Problem Resolution tool can fix it in the background so that, frequently, an issue can be resolved before the subscriber becomes aware of any degradation in quality.
The system can also alert a Call Center Representative to a problem, and then suggest that the representative respond by clicking on a Fix-It button located on the application´s interface.
Friendly Technologies provides carrier-class device management software for IoT/M2M, Smart Home and Triple Play services. With its best-of-breed approach, Friendly enables service providers to avoid device dependency and manage multiple types of devices on a single platform. Friendly provides support for standard protocols including TR-069, OMA-DM, LWM2M, MQTT and SNMP, in addition to non-standard protocols.