Customers now can learn tips and tricks on how to get the most out of their Xfinity services at all of Comcast´s six Xfinity Stores in the Oregon/SW Washington Region, the company said.
Held every Saturday from noon until 2 p.m., the product workshops are designed to help customers better utilize the X1 video platform, learn how to access products and services on-the-go with smartphone apps, and explore the XfinityHome suite of home security products.
Customers are invited to visit the stores, enjoy free snacks and beverages, and to learn how to get the most out of their entertainment. Kristeen Cominiello, Comcast´s Vice-President of Sales and Marketing, said the Saturday clinics arose from customer feedback.
The Saturday workshops are another component of Comcast´s larger transformation to ensure each customer has an exceptional experience from the moment they order new service and through installation, to their interactions with Comcast in person, online, or over the phone.
To accomplish this, Comcast made incremental investments of USD 300min 2016, focusing on opening new customer support centers, hiring more customer service employees, redesigning all Xfinity stores, and being on time for every appointment.
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is the nation´s largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts.