Frame AI, the AI-driven platform for operationalizing Voice-of-Customer, has announced that it has raised USD 6.3 million in a Series A funding round co-led by G20 Ventures and Greycroft, bringing total VC funding including their seed, led by FirstMark, to over USD 10M, the company said.
The funding will be used to strengthen enterprise-focused capabilities of the company´s AI-driven Voice-of-Customer platform. Bill Wiberg, Co-founder and Partner of G20 Ventures, will join Frame AI´s board of directors.
The round arrives as Frame AI´s product suite, which analyzes customer communication from millions of customers per month, is experiencing 10X revenue growth year-over-year. Frame AI´s platform operates as an early warning system for Customer Experience (CX) leaders, using proprietary machine learning to prioritize attention around emerging themes at the conversation, account, or segment level.
By continuously consolidating data from existing channels such as CRMs, call centers, and helpdesks, Frame is able to surface issues long before they would appear in any other kind of Voice-of-Customer reports, enabling a proactive CX practice that retains and expands key accounts.
The added funding will be used to expand Frame AI´s capabilities for the enterprise, including deeper data integrations with and automation of existing operational tools.
Frame AI is an early warning and continuous monitoring system that makes the customer voice an effective operational tool to inform data-driven CX priorities. By consolidating and enriching data across helpdesk, call center, CRM, and other channels, the company makes emerging themes that drive customer relationships and operational costs immediately actionable. Frame is based in New York City and is hiring both locally and remotely across multiple functions to accelerate its growth.