Flow has introduced an upgraded state-of-the-art interactive voice response (IVR) system that facilitates self-serve options 24 hours per day, 7 days per week, the company said.
This move comes as Flow completes its comprehensive rebranding across the Caribbean and relocates its new customer contact centre of excellence to Jamaica. Since February 2016, Flow has embarked on a phased reintroduction of the customer contact centre of excellence, the aim of which is to improve service levels in Jamaica and across the wider Caribbean.
With the newly introduced IVR system, customers of the former Columbus (legacy Flow) will begin to experience a much more interactive service that allows them to: automatically access account information such as bill balances, last payment made, current payment due date, as well as pay cable TV and broadband bills. The IVR facilitates instant credit card payments, which are posted to their accounts immediately. This service was already available to customers of the former LIME brand.