Flair Airlines picks Salesforce service cloud to deliver personalized customer experiences

Flair Airlines Ltd., (Kelowna, BC) Canada´s provider of low fare travel has announced that it has selected Salesforce Service Cloud to deliver enhanced customer service experiences, the company said.

Salesforce, the global provider of CRM, will be central to Flair´s service workforce, setting a new standard for customer experience, responsiveness and quality.

Flair Airlines transports more than a half a million passengers annually, and expects its aggressive strategic plan to double that number through its current and future route network. Service Cloud will provide Flair´s airport operations personnel and customer service representatives with connected, 360-degree views of every customer, enabling them to provide faster, smarter and more personalized service.

Data from Flair´s reservation system, social media networks and other contact points will be routed through Service Cloud allowing service representatives to respond to potential issues quicker.

Flair Airlines Ltd is a Canadian Airline based in Kelowna, BC. Flair operates a fleet of Boeing 737 aircrafts and recently received delivery of additional aircrafts. Airline announced new service between Toronto Pearson Intl Airport, Vancouver Intl Airport and Kelowna and Edmonton on December 15th 2017. Flair Airlines recently acquired assets of NewLeaf travel company, with intent to expand its scheduled service within Canada. For more information, see www.flairairlines.com