Five9 provides cloud platform to enable digital transformation

Five9 (NASDAQ:FIVN), a provider of cloud software for the enterprise contact center market, has launched its Summer Release 2017, the latest major release of the award winning Virtual Contact Center (VCC), the company said.

This release provides a global contact center solution that meets the requirements of today´s multinational enterprises.

Five9 continues to expand its microservices architecture built on modular components communicating via REST APIs. Five9 Summer Release 2017 brings additional improvements to its existing microservices Freedom platform.

This brings greater flexibility by modularizing existing applications such as voice, email, chat, social, event services, DTMF, text to speech, voice prompts, voice recording, answering machine detection, speech recognition, and customer journey analytics.

Five9 introduces a state-of-the-art carrier grade softswitch that dynamically selects the best call path between agent and caller and scales to support many thousands of agents.

Five9 launches new deployment options that leverage both private and public cloud, expanding availability beyond the current Five9 datacenters and accelerating future expansion based on market demand.

Five9 Global Voice enables enterprises to extend contact center voice capabilities to all parts of the globe by optimizing voice paths with in-region points of presence (PoPs).

Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.