Five9, Inc. (Nasdaq: FIVN) and Verint Systems Inc. (Nasdaq: VRNT) have partnered to allow Five9 to resell the complete Verint Enterprise Workforce Optimizationâ¢ (WFO) suite in the cloud, the companies said.
Verint Enterprise Workforce Optimization is now being offered as an integral part of the Five9 portfolio, fully integrated and deployed alongside the award-winning Five9 cloud Virtual Contact Center. Five9 will sell and support the complete range of Verint WFO solutions that Five9 will make available from the cloud to organizations of all sizes.
Featuring a single user interface and unique business process workflows, Verint´s WFO solution offers rich functionality for call recording, quality management, workforce management, performance management, elearning and coaching, and desktop and process analytics, as well as speech analytics.
Verint provides actionable intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance.
Five9 provides cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually.