Five9, Inc (NASDAQ: FIVN) a provider of the intelligent cloud contact center, has announced the general availability of Five9 Virtual Assistant, a best-in-class Intelligent Virtual Assistant (IVA), powered by Inference, that leverages conversational-AI to automate manual tasks and answer common questions in the contact center, the company said.
Five9 Virtual Assistant delivers engaging conversational experiences for organizations which need both greater efficiency and a more personal, human element in their approach to customer care.
In recent weeks, various organizations, from small businesses to Fortune 500 companies, have been experiencing an increase in call volumes in both inbound and outbound communication. Five9 Virtual Assistant can help alleviate this problem by enabling an AI-driven voice assistant to provide a natural conversational response to customer inquiries, such as scheduling appointments, social distancing policy and updating mailing addresses, quickly and efficiently resolving common issues in an empathetic manner.
Five9 Virtual Assistant capabilities include:
Human-like speech using WaveNet to offer hundreds of different text-to-speech voices across 17 languages.
Support of the most advanced conversational AI technologies from companies like Google, IBM, and Microsoft.
No-code/low-code solution to manage conversational data to measure, speed-up and deploy AI models that can be used between Five9 Virtual Assistant, agent assistance and chatbot.
Five9 Virtual Assistant is the latest announcement in Five9´s AI-powered solution suite. AI, like previous generations of technology, is helping businesses accomplish their business objectives. In the contact center, that´s delivering a human experience while controlling costs. To that end, today Five9 is using AI across customer touchpoints to deliver virtual customer assistance, agent assistance, and partnering with third parties for chatbot solutions.
Five9 is a provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences. For more information, visit www.five9.com.